Return and Refund Policy

We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72hrs of receipt by writing to hello@trulyabove.com. You will need to provide detailed information (including images) for any product damaged during shipping within that timeframe. If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. Please submit this request by writing to hello@trulyabove.com or call +1-800-266-4566 to speak to Customer Service.

Order Processing, Delivery Method, and Timing: After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipments are sent using United States Postal Service as a Priority Mail package or Fedex. Shipping times are dependent on location from our main warehouse and fulfillment center located in Atlanta. Typical shipping times may vary from 2 to 4 business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders.

Please check your Spam inbox if you do not receive this tracking information or you may write to hello@trulyabove.com.

Our product will be sent via courier or private delivery company.

Our Mailing Address: 3500 Lenox rd, Suite 1500 Atlanta ga 30326